WhatsApp support
Meet Nadia, our WhatsApp assistant.
Message us on 061 511 3668 and Nadia answers first, any time of day. She helps with quick questions and setup, and brings in one of our team whenever you need a person.
How it works
From your first message to a sorted problem
Nadia is an AI assistant, and she says so in her first reply. You can ask for a person at any time.
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You message 061 511 3668
Nadia replies on WhatsApp within a minute or two, including after hours and over weekends.
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She helps with what she can
Questions about our domains, hosting, email, websites and internet; step-by-step email setup on your phone or computer; and the first checks when something stops working. She also asks for your name, business and client code, so our team has your details ready.
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She hands over to a person when needed
Accounts and payments, password resets, line faults, quotes, or anything you would rather discuss with a person: Nadia passes your conversation to our support or accounts team and gives you a reference number. The team replies to you on the same WhatsApp chat.
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We follow up until it's sorted
Every hand-over is tracked until a team member closes it, and Nadia checks in afterwards to make sure everything is working.
Your information
What happens to your messages
We handle your information in line with South Africa's Protection of Personal Information Act (POPIA).
We use your WhatsApp number, profile name, the messages you send and any details you choose to share only to answer you, pass your request to the right person and follow up. Meta (WhatsApp) delivers the messages, and Anthropic's Claude AI model helps write Nadia's replies. Conversations are kept for 90 days and then deleted. We never sell your information and don't use it for advertising.
Please don't send passwords, banking details or ID numbers on WhatsApp. To see, correct or delete what we hold about you, email admin@tsaonline.co.za. Full details are in our WhatsApp assistant privacy policy.
Who provides this service
Built and run by Vertex Computer Technology
Nadia is built and operated for TSA Online by our sister company, Vertex Computer Technology, an IT services company in Durban. TSA Online remains responsible for your account and the services we provide to you.
Service provider
Service used by
Try it
Say hello to Nadia.
Send us a WhatsApp and she'll take it from there. Our team is available weekdays, 08:00–17:00.